常见问题解答
新西兰 Build A Bear 工作坊位于哪里？
我们目前在奥克兰西尔维亚公园、惠灵顿皇后门和基督城北地开设了分店。请访问我们的店铺位置页面了解更多信息。
Build A Bear 工作坊如何运作？
我们的团队成员很乐意在您抵达时指导您完成搭建过程，无需预订（派对除外）。首先，从我们的“选择我”墙上挑选一个皮肤，然后帮助将它变成现实！我们以我们的标志性心脏仪式为傲，您可以在缝制熊之前完成它，让它具备成为 PAWsome 所需的所有品质！
参观“建造一只熊”工作坊的费用是多少？
价格取决于您选择的宠物，但 Building a Bear 不会在标价的基础上额外收费。声音、气味、服装和配饰需额外付费购买。
建造一只熊需要多长时间？
我们的通常访问时间是 15 到 45 分钟，具体取决于您想要的体验，但是这可能会根据向毛茸茸的朋友添加的数量和等待时间而变化。
你们提供国际运输吗？
目前我们只在新西兰境内发货。如果您是澳大利亚客户，请访问Build A Bear Australia来满足您对熊的所有需求。
我如何联系 Build A Bear Workshop？
如果您有任何聚会、在线订单或一般咨询，请发送电子邮件至 funbear@buildabear.co.nz
如果您希望在我们现有或新的地点工作，请将您的简历通过电子邮件发送至job@buildabear.co.nz ，如果您成功申请，我们的团队将与您联系。
想要安排商场活动或公司活动？请联系我们的团队成员events@buildabear.co.nz
我的订单从哪里发货？
您的网上订单正在从奥克兰发货。
运输需要多长时间？
请与我们友好的团队成员联系，了解我们当前的交货估计时间。尽管我们总是尝试在购买后 24 小时内取货和包装，快递员会在 48 小时内取货。有时我们的货运和快递合作伙伴可能会出现意外延误。请注意，我们的快递员周末不取货。
退款/退货政策：
如果商品有瑕疵，请保留收据作为购买凭证，以便在 60 天内退款/换货。我们不接受因改变主意而退款或换货。
隐私政策：
Voluntary Recall Notice: Heartwarming Hugs Bear 2 with Zipper Closure
Build-A-Bear is voluntarily recalling the Heartwarming Hugs Bear 2 with zipper closure. This recall applies only to the specific item numbers listed below.
Product affected
The recalled product is the Build-A-Bear Heartwarming Hugs Bear 2 with zipper closure, sold in Build-A-Bear Workshop locations and online.
- Product name: Build-A-Bear Heartwarming Hugs Bear 2 with zipper closure
- Item numbers: 34464
- Sales dates: January 2026 – March 2026
- Sales channels: Build-A-Bear Workshop locations, buildabear.com.au, buildabear.co.nz and ebay.com.au/usr/buildabearworkshopau
Why is the product being recalled?
The zipper slider on the side pouch of the furry friend can detach, posing a choking hazard and risk of serious injury or death to children.
What should consumers do?
Consumers should stop using the recalled Heartwarming Hugs Bear 2 immediately and return it to a Build-A-Bear Workshop location.
Return in store
Upon return, Guests will receive a refund to the original form of payment or a gift card for the original purchase price.
Mail-in return support
Consumers unable to return their Heartwarming Hugs Bear 2 to a local store can contact the Product Quality Hotline or email support for assistance with a mail-in return.
Frequently asked questions
Where was the product sold?
The product was sold at Build-A-Bear Workshop locations and online at buildabear.com.au, buildabear.co.nz and ebay.com.au/usr/buildabearworkshopau.
How many units are affected?
The zipper slider detachment may affect approximately 30,000 units worldwide. Build-A-Bear is voluntarily recalling the product out of an abundance of caution, as the safety of guests and their families is the top priority.
Have there been reports of incidents or injuries?
There has been one consumer report in the United Kingdom of the zipper slider detaching while in use, and no reports in Australia, New Zealand or the United States. No injuries have been reported.
What is the remedy?
Upon return of the recalled product to a Build-A-Bear Workshop, consumers will receive a gift card for the original purchase price to use for any available Make-Your-Own furry friend and other available merchandise in-store or online at buildabear.com.au.
Alternatively, consumers may request a refund to their original form of payment.
Should consumers try to remove or repair the zipper slider themselves?
No. Consumers should not attempt to repair or modify the product and should instead follow the official recall instructions to receive the remedy.
Are other Heartwarming Hugs or Build-A-Bear plush products included?
No. Only the Heartwarming Hugs Bear 2 with zipper closure is included in this voluntary recall.
Does Product Safety New Zealand know about this?
Yes. We have worked closely with government agencies to ensure we are compliant. Feel free to visit: https://www.productsafety.govt.nz/recalls/build-a-bear-heartwarming-hugs-bear-2-with-the-zipper-closure
Need help?
Please contact the Build-A-Bear Product Quality Hotline:
- Phone: Please call your local Workshop. Find a store.
- Email: recall@buildabear.co.nz