FAQ's
Kei hea te Build A Bear Workshop New Zealand?
Kua tuwhera matou inaianei ki Sylvia Park Auckland, Queensgate Wellington, me Northlands Christchurch. Tirohia ta maatau wharangi waahi toa mo etahi atu korero.
Me pehea te mahi a Build A Bear Workshop?
Ka harikoa nga mema o te roopu ki te hikoi i a koe i roto i nga mahi hanga whare i te taenga mai, me te kore he tono (kaore he roopu). Tuatahi, kohia he kiri mai i ta maatau pakitara whiriwhiri ahau, katahi ka awhina i te whakaora! Ka whakahīhī mātou ki tā mātou hainatanga o te Kawa Manawa, ka taea e koe te whakaoti i mua i te tuitui i te pea, kia hoatu ki a ia nga ahuatanga katoa e tika ana kia PAWsome!
E hia te utu mo te haerenga ki te Awheawhe Build A Bear?
He rereke nga utu i runga i te ahua o te hoa huruhuru ka tohua e koe, engari karekau he utu taapiri mo te Hanga Pea mai i te utu kua tohua. Ka taea te hoko oro, kakara, kakahu me nga taonga mo te utu taapiri.
Kia pehea te roa o te hanga pea?
Ko ta matou wa haerenga mai i te 15-45 meneti i runga i te wheako e hiahia ana koe, heoi ka rereke tenei i runga i te nui o te taapiri ki tetahi hoa puhuruhuru, me nga wa tatari.
Ka tukuna koe ki te ao?
I tenei wa ka tukuna noa e matou ki Aotearoa. Mena he kaihoko koe no Ahitereiria, tena koa toro atu ki te Build A Bear Australia mo o hiahia pea katoa.
Me pehea e taea ai e au te hono atu ki a Build A Bear Workshop?
Mēnā he rōpū tōu, he ota ā-ipurangi, he pātai whānui rānei, tēnā īmēra funbear@buildabear.co.nz
Mena kei te pirangi koe ki te mahi tahi me matou i tetahi o o matou waahi e noho ana, i nga waahi hou ranei, tena koa imeera mai to korero ki job@buildabear.co.nz ka hoki mai ano to taatau roopu ki a koe mena he kaitono angitu koe.
Kei te hiahia koe ki te whakarite i tetahi mahi hokohoko, huihuinga umanga ranei? Tena koa whakapiri mai ki a maatau mema o te roopu i events@buildabear.co.nz
Kei hea taku ota ka tukuna mai?
Ko to ota ipurangi kei te tukuna mai i Akarana.
Kia pehea te roa o te tuku?
Tena koa whakapiri mai ki a maatau mema o te roopu hoa ki te mohio ki o maatau utu tuku. Ahakoa ka ngana tonu matou ki te kohi me te kiki i enei i roto i nga haora 24 o te hoko me te tiki a Courier kei roto i nga haora 48. I etahi wa ka puta ohorere mai i a maatau hoa kawe waka me o hoa karere. Kia mahara mai kaore a maatau Kaikawe e tango i nga mahi i nga wiki.
Kaupapa Whakahoki/Whakahoki:
Tena koa kia mau ki to rihīti hei tohu mo te hoko mo te moni whakahoki/whakawhitinga i roto i nga ra 60 mena he he te taonga. Kaore matou e whakahoki, e whakawhiti ranei mo te whakarereketanga o te whakaaro.
Kaupapahere Tūmataiti:
Ka taea e koe te panui i ta maatau kaupapa here tūmataiti konei.
Voluntary Recall Notice: Heartwarming Hugs Bear 2 with Zipper Closure
Build-A-Bear is voluntarily recalling the Heartwarming Hugs Bear 2 with zipper closure. This recall applies only to the specific item numbers listed below.
Product affected
The recalled product is the Build-A-Bear Heartwarming Hugs Bear 2 with zipper closure, sold in Build-A-Bear Workshop locations and online.
- Product name: Build-A-Bear Heartwarming Hugs Bear 2 with zipper closure
- Item numbers: 34464
- Sales dates: January 2026 – March 2026
- Sales channels: Build-A-Bear Workshop locations, buildabear.com.au, buildabear.co.nz and ebay.com.au/usr/buildabearworkshopau
Why is the product being recalled?
The zipper slider on the side pouch of the furry friend can detach, posing a choking hazard and risk of serious injury or death to children.
What should consumers do?
Consumers should stop using the recalled Heartwarming Hugs Bear 2 immediately and return it to a Build-A-Bear Workshop location.
Return in store
Upon return, Guests will receive a refund to the original form of payment or a gift card for the original purchase price.
Mail-in return support
Consumers unable to return their Heartwarming Hugs Bear 2 to a local store can contact the Product Quality Hotline or email support for assistance with a mail-in return.
Frequently asked questions
Where was the product sold?
The product was sold at Build-A-Bear Workshop locations and online at buildabear.com.au, buildabear.co.nz and ebay.com.au/usr/buildabearworkshopau.
How many units are affected?
The zipper slider detachment may affect approximately 30,000 units worldwide. Build-A-Bear is voluntarily recalling the product out of an abundance of caution, as the safety of guests and their families is the top priority.
Have there been reports of incidents or injuries?
There has been one consumer report in the United Kingdom of the zipper slider detaching while in use, and no reports in Australia, New Zealand or the United States. No injuries have been reported.
What is the remedy?
Upon return of the recalled product to a Build-A-Bear Workshop, consumers will receive a gift card for the original purchase price to use for any available Make-Your-Own furry friend and other available merchandise in-store or online at buildabear.com.au.
Alternatively, consumers may request a refund to their original form of payment.
Should consumers try to remove or repair the zipper slider themselves?
No. Consumers should not attempt to repair or modify the product and should instead follow the official recall instructions to receive the remedy.
Are other Heartwarming Hugs or Build-A-Bear plush products included?
No. Only the Heartwarming Hugs Bear 2 with zipper closure is included in this voluntary recall.
Does Product Safety New Zealand know about this?
Yes. We have worked closely with government agencies to ensure we are compliant. Feel free to visit: https://www.productsafety.govt.nz/recalls/build-a-bear-heartwarming-hugs-bear-2-with-the-zipper-closure
Need help?
Please contact the Build-A-Bear Product Quality Hotline:
- Phone: Please call your local Workshop. Find a store.
- Email: recall@buildabear.co.nz